About Cuyahoga County ESC

Educational Service Center of Cuyahoga County

The mission and goals of the Educational Service Center of Cuyahoga County are to provide assistance to contracted school districts and agencies in order to offer a broad range of resources to support their mission to serve all learners.

The specific strategies is to provide “quality service” that is “valued and needed” on a cost efficient basis. The service areas are:

Local School Districts	Direct Program Services
City/County Services	Consortium and Cooperatives
Fiscal Agency	Interagency Programs
Contract Services	Other

Quality is defined as a customer / client satisfaction wherein their needs and values are being served. In this sense, the mission is seen as dynamic and constantly evolving.

The customer, at the first level of analysis, is the local, exempted village, city, vocational school district, other agencies, and the Ohio Department of Education. They are assumed to be contracting for “quality” as opposed to a product that in the final analysis directly serves the student (customer).

The customers have a right to expect the following from the ESC:

Professional and technical competency.
Their philosophy, goals, values, and needs will serve as the operational guideline and basis for service and problem solving.
Service at a cost below which they can implement the same program; or a service not otherwise available.
Services performed in compliance with State Board of Education / Ohio Department of Education standards; and requests by the Department of Education.

Our operational posture reflects that of a private enterprise providing services in an open market. The prevailing attitude is aimed at functioning “as if we can go out of business” if the services rendered are not efficient and effective for school districts.