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COURSE DETAILS
PLC for Administrative Assistants
Wednesday, March 22, 2017
Topic: Behavior & Climate
Sponsored by: ESC-CC
Presenter(s): Paul Pendleton, ESC-CC
Description:

Customer Service

In this final session for the academic year, we will study a customer service book, Dealing With Difficult People by Brinkman and Kirschner and look at the 10 types of problem people and how to influence them to adopt a more positive attitude.

Audience: Administrative Assistants
This event is open to the public.
Location: Room F [6393 Oak Tree Blvd, Independence OH 44131]
Registration Time: Registration @ 8:30 AM
Program Time: 9:00 AM and ending at 1:00 PM
Program Cost: None 
Make Check or PO Payable to: N/A
Registration Deadline: 3/21/2017
To Register:
Professional Development Contact Hours: 2.5 
Graduate Credit:
Special Notes:
For Information Call: Tracy Spies
tracy.spies@esc-cc.org
2169014229
Program Flyer:
PLC for Administrative Assistants