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| PLC for Administrative Assistants |
| Wednesday, March 22, 2017 |
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| Topic: |
Behavior & Climate |
| Sponsored by: |
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| Presenter(s): |
Paul Pendleton, ESC-CC |
| Description: |
Customer Service In this final session for the academic year, we will study a customer service book, Dealing With Difficult People by Brinkman and Kirschner and look at the 10 types of problem people and how to influence them to adopt a more positive attitude. |
| Audience: |
Administrative Assistants
This event is open to the public. |
| Location: |
Room F [6393 Oak Tree Blvd, Independence OH 44131] |
| Registration Time: |
Registration @ 8:30 AM |
| Program Time: |
9:00 AM and ending at 1:00 PM |
| Program Cost: |
None |
| Make Check or PO Payable to: |
N/A |
| Registration Deadline: |
3/21/2017 |
| To Register: |
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| PD Contact Hours: |
2.5 |
| Graduate Credit: |
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| Special Notes: |
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| For Information Call: |
Tracy Spies
[email protected]
2169014229 |
| Program Flyer: |
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