EVENT DETAILS

PLC for Administrative Assistants
Starting 3/22/2017 at 9:00 AM until 1:00 PM
Event Groups:
• Cuyahoga ESC - ESC-CC PD Events
Description:

Customer Service

In this final session for the academic year, we will study a customer service book, Dealing With Difficult People by Brinkman and Kirschner and look at the 10 types of problem people and how to influence them to adopt a more positive attitude.

Location:

ESC-CC, Essex Place, 6393 Oak Tree Blvd, Independence, OH 44131
Online Registration Available:  
Click here to register online.
Add to Calendar     Print     Close