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Planning Guidelines


Planning Guidelines are as follows.

 

1. Advance Notice & Room Reservations

Successful events begin with proper planning. Please be sure to allow enough lead time so that you will receive exactly what you need.  Rooms are reserved for 5 days, all contracts must be signed within 5 days or the reservation is released.

2. Cancellations

Room Cancellation Policy: There is no cancellation fee if the room is cancelled within 5 business days of the contract being signed; there is a room cancellation fee of $50.00 per room if cancelled after 5 business days of the contract being signed. If cancelled less than 5 business days prior to the event a fee equal to 50% of your rental fee will be applied. Cancellations less than 48 hours before the event will be billed for the full room rental costs

3. Billing and Payment

An appropriate purchase order number, major credit card (Visa, Master Card or American Express) or corporate check may be required when you make your reservation. Please sign the room rental contract and return it with your PO number or check if requested. Payment is due within 15 days of receipt of the invoice. Large events and special occasions may require a deposit. Please contact the Event Coordinator for additional information.

4. Catering and Menus

We can provide a current list of approved caterers and their contact information upon request. You are responsible for ordering your own catering and arranging delivery, set-up & payment. The Event Coordinator must be notified of your catering particulars as soon as possible. All caterers must have a Cuyahoga County Board of Health Food License. Wait staff is available at an additional cost for served or wait staff assisted meals.

State Support Team 3
Essex Place
6393 Oak Tree Blvd, Independence, Ohio 44131
P:(216) 524-3000  |  F:(216) 446-3829    
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